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Customer experience management
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#	Item
531	APRIL 2014 DESKTOP SUPPORT EDITION Desktop Support: Managing Ticket Volume Under Pressure Written by Mike Hanson Add to Reading List Source URL: web.swcdn.net Language: English - Date: 2014-05-05 17:04:10 Customer experience management Help desk Information technology management Remote desktop Automation Customer support Technical support ITIL Competence Virtual help desk
532	#INNOVATION BOOK 2015 BNP PARIBAS CARDIF /// INNOVATION BOOK 2015 Add to Reading List Source URL: media.bnpparibascardif.com Language: English - Date: 2015-09-17 18:33:46 Economy Marketing Business Customer experience management Cardif Oosterhout BNP Paribas Insurance Usage-based insurance Innovation Customer experience Customer service
533	The State of Unassisted Support 2014 By John Ragsdale, Vice President, Technology and Social Research, TSIA Add to Reading List Source URL: cdn.swcdn.net Language: English - Date: 2014-08-21 10:49:33 Marketing Business Professional studies Customer experience management Help desk Groupware Outsourcing Technical support Customer experience Service
534	Live for Websites Customer Stories – Lufthansa Improving & tracking online customer satisfaction Industry: Airline Website: Lufthansa.com Add to Reading List Source URL: usabilla-website.s3.amazonaws.com Language: English - Date: 2015-09-01 04:00:29 Lufthansa Star Alliance Customer satisfaction Customer experience management
535	Developing a Predictive Model of Quality of Experience for Internet Video Athula Balachandran Vyas Sekar‡ Add to Reading List Source URL: www3.cs.stonybrook.edu Language: English - Date: 2013-06-04 09:44:14 Computing Television Internet broadcasting Visual arts Internet television Digital television Codecs Customer experience management Video on demand Average bitrate Quality of experience Conviva
536	Meeting Minutes Friday, November 22, 2013 9:00am – 3:30 pm Federal Communications Commission 445 12th Street SW Washington, DC 20554 Add to Reading List Source URL: www.smartgrid.gov Language: English - Date: 2015-02-12 06:56:55 Business Business process Policy Privacy policy Marketing Customer experience management
537	Your Rights as a New Orleans Electric & Gas Utility Customer COUNCIL OF THE CITY OF NEW ORLEANS Summary of Utility Customer Complaint and Dispute Resolution Process How to File a Formal Complaint Add to Reading List Source URL: entergy-neworleans.com Language: English - Date: 2007-10-25 17:33:42 Legal documents Consumer behaviour Consumer complaint Customer experience management Complaint Lawsuit Academia Professional studies
538	Brightcove Video Cloud Customer Support Overview In a world of rapid change Brightcove understands that product & technical expertise is critical to ongoing success. With a global presence and tiered approach Brightcove Add to Reading List Source URL: files.brightcove.com Language: English - Date: 2015-07-21 09:13:52 Marketing Customer experience management Help desk Business Groupware Computing Brightcove Video hosting Remote desktop Customer support Technical support
539	IDA Ireland Complaints Procedure Add to Reading List Source URL: www.idaireland.com Language: English - Date: 2015-09-09 06:12:17 Legal documents Legal terms Consumer behaviour Consumer complaint Customer experience management Marketing Office of the Ombudsman Complaint
540	CASE STUDY Schuh uses live video help to bring in-store conversion rates to its ecommerce channel Overview About Schuh Add to Reading List Source URL: www.vee24.com Language: English - Date: 2015-04-23 10:55:08 Customer experience management Schuh E-commerce Marketing Conversion marketing Omnichannel Customer experience Customer service Call centre Retail Telstra

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